Troubleshoot Google Sync and Posting

If reviews are not appearing

Check these in order:

1. The location shows an active Google connection.
2. The mapped Google profile is the correct store.
3. last sync has updated recently.
4. The Google reviews API is enabled in the same Google Cloud project as the OAuth client.

If the connection is active but last sync never updates, the issue is usually on the Google API side, not the UI.

If posting fails

The most common causes are:

• the Google access token expired and needs refresh
• the stored Google review identifier is wrong
• the business is connected to the wrong Google profile
• the reply already posted and the local state is stale

If the app feels frozen

Do not assume the browser is the problem immediately.

Check:

• whether the dev server is still running
• whether the Google request timed out upstream
• whether the location has a valid connected account

When to reconnect

Reconnect only when:

• the Google account is wrong
• the mapped location is wrong
• the token can no longer be refreshed

If the issue is an API enablement or status problem, reconnecting just adds noise.