HeyThanks Documentation

The operating manual for multi-location review automation.

Setup, Google imports, per-location billing, brand voice, and troubleshooting for live review operations without guesswork.

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Billing

Per-Location Billing

Understand how HeyThanks handles billing when one account manages multiple stores.

Brand Voice

Pull Brand Voice From the Website

Use the linked business website to draft a stronger brand voice before the AI starts generating review replies.

Getting Started

Get Started

Set up your workspace, import locations, and get to your first live Google review response.

Google Business Profile

Connect Google Business Profile and Import Locations

Connect one Google account, import all managed locations, and understand how account-to-location mapping works in HeyThanks.

Troubleshooting

Troubleshoot Google Sync and Posting

Diagnose why reviews are not syncing or why Google replies fail to post.

Need help fast?

Use support and status together.

If reviews are not syncing or replies are not posting, check the status page first. If the system is healthy, open a support ticket from inside your workspace so the affected location is already attached.

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